Policies

Privacy

We consider all of our customers’ information to be confidential. We do not share or sell any of our customers’ information with any organization or entity. All credit card and customer information is encrypted and transmitted using 128-bit SSL technology. We use Paytrace to verify credit card payments and protect against fraud for our customers and our company.

We have implimented a Google Analytics feature based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

Shipping

Free Shipping

Orders that total more than $75 have an option for free shipping (excluding over-sized items). When free shipping is chosen for an order, the order will be shipped via UPS Ground or US Mail. Generally, it will be whichever method is cheaper. Free shipping is only available for orders shipping to the continental United States.

Oversized packages

We sell several antennas that are too large to ship USPS. Due to the nature of our cart system, we are unable to block the USPS option for these items. When USPS shipping is chosen for an oversized item, the item will be shipped UPS Ground instead.

Shipping Days

We are only able ship on "business days", Monday - Friday. We are unable ship on weekends or holidays including the Day after Thanksgiving and Christmas Eve, as UPS and USPS do not pickup on these days. Any order placed on a weekend or holiday will be shipped promptly the very next business day.

Returns

We want your experience with us to be as simple and easy as possible. For most of our products, we offer a worry free 30 day returns policy. Returns can be requested within 30 days of purchase by phone, email, or through the orders section of the website (account required). Items must be unopened and in new condition with all accessories and printed materials. If the return does not meet the previous conditions listed, at our discretion, we will charge a 10% return processing fee. When order is placed with free shipping and then returned, the original shipping cost is deducted from the refund. All returns must be authorized with an RA number clearly labeled on return shipment.

Exclusions

Any media such as erasable flash cards, movies, music CDs, and software is acceptable if it is un-opened. Oversized items cannot be returned, and are covered by the manufacturers warranty only. Consumable items such as food and water are not eligible for return. Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc) are sold as-is and cannot be returned. Magnum, Galaxy, and Stryker radios cannot be returned for any reason. Warranty repairs for these items are handled through the manufacturer. Any product that has been modified or has internal tampering with is not acceptable for return.

SOG WARRANTY INFORMATION

All SOG products must be returned to SOG and not the re-seller. Wilderness Survival Gear.com cannot accept returns on SOG products. Contact SOG for any issues with your product.

All SOG products are guaranteed against defects in workmanship and materials for the life of the original purchaser. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear or tear that might occur. Using your SOG folding blade or fixed blade knife for any purpose other than cutting or puncturing is considered abuse and may void your warranty.

SEND ALL WARRANTY CLAIMS TO:

SOG Specialty Knives, LLC.
Attn: Warranty Dept.
6521 212th St SW
Lynnwood, WA 98036

USA


Defective Products

A defective product is an item that, after being set up properly, does not operate correctly on initial use. Products found to be defective upon initial use or installation will be exchanged or refunded.

If you receive a defective item, please contact us and we will get you a replacement.

Damaged Products

Any item damaged by the freight carrier will be covered by insurance. You must retain all packaging material for 10 days. We handle and file the claims for damaged shipments. Upon acceptance of the claim from the carrier we will reship the product. Each case is handled on a personal level and we will do our best to get replacement product to you as soon as possible. If you receive a damaged item, please contact us and we will get you a replacement.