Wilderness Survival Gear Policies
We consider all of our customers’ information to be confidential. We do not share or sell any of our customers’ information with any organization or entity. All credit card and customer information is encrypted and transmitted using 128-bit SSL technology. We use Paytrace to verify credit card payments and protect against fraud for our customers and our company.
We have implimented a Google Analytics feature based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting). Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.
Orders that total more than $75 have an option for free shipping (excluding over-sized items). When free shipping is chosen for an order, the order will be shipped via UPS Ground or US Mail. Generally, it will be whichever method is cheaper and/or offers faster transit times. Free shipping is only available for orders shipping to the continental United States.
We offer several antennas that are too large to ship via UPS. These items can only be shipped via USPS. You will notice that there is only one shipping option available during check out for these over-sized items. Also, these items need to ship separately from other otems that you may want to purchase. In that case, please place a separate order.
USPS typically takes much longer to deliver oversized packages. If you order an oversized item, please understand that your item may take up to 30 days to deliver.
We offer several items that are considered hazardous for shipping, including lithium-ion batteries. There are oftentimes limits to shipping quantities and methods of shipping. In some cases, these items can only ship via ground transportation and may have a longer transit time to their destination. Due to shipping requirements, we may need to change the selected shipping method.
We are only able to ship on "business days", Monday - Friday. We are unable ship on weekends or holidays including the Day after Thanksgiving and Christmas Eve, as UPS and USPS do not pickup on these days. We make every effort to ship orders placed by 2:00 PM Pacific time the same day. Orders placed after 2:00 PM or on a weekend or holiday will be shipped promptly the very next business day.
Please note that transit times will vary based on the selected carrier and we cannot guarantee their services. Check carrier websites for transit estimates and days of operation which can affect time in transit.
USPS typically takes much longer to deliver packages. Please understand that your item may take up to 30 days to deliver.
We do not currently ship internationally.
We want your shopping experience with us to be as simple and easy as possible. For most of our products, we offer a 30 day returns policy, with some exclusions (please see exclusions below). All returns must be authorized prior to returning them to us.
Items being returned for a refund must be in new sellable condition with all accessories and printed materials intact. A 10% return processing fee will be deducted from the refund. Return authorizations can be requested within 30 days of purchase by phone, email, or through the orders section of our website (account required). You will receive a confirmation email once the return has been received and approved.
We do not provide return shipping (return labels, etc.) for your approved product returns.
Products must be shipped in an outer carton and contain a valid RA number clearly written on the outside of the shipping box/carton. If your return fails to meet our conditions, at our discretion, product(s) will be rejected, only a partial refund will be offered, and/or additional fees may be assessed. If your order was placed with free shipping and then returned, the original shipping cost will be deducted from the refund. All returns must be authorized with an RA number clearly labeled on return shipment.
Any product that has been modified or has internal tampering with is not acceptable for return.
A defective product is an item that, after being set up properly, does not operate correctly on initial use. We recommend that you do a bit of troubleshooting, either on your own or with us, before deciding to return the product. We have lots of troubleshooting information that could solve your problem!
Products found to be defective upon initial use or installation will be exchanged (if available) or refunded. If you receive a defective item, please contact us and we will get you a replacement (if available) or refund. If you select replacement, we will provide the replacement shipping.
If you did not purchase your radio from us or your radio is out of warranty, these links might help you:
- Cobra® - Cobra Repair Locations
- Uniden - Uniden Website
- Midland - Midland Repair Information
- Galaxy - Galaxy Repair Information
Microphones are not eligible for return. Any media such as erasable flash cards, movies, music CDs, and software are acceptable if it is unopened. Oversized items cannot be returned, and are covered by the manufacturer’s warranty only. Consumable items such as food and water are not eligible for return. Replacement parts that require soldering (such as diodes, transistors, switches, power jacks, etc.) are sold as-is and cannot be returned. Any product that has been damaged by user, engraved, modified or has internal tampering is not acceptable for return. Some products, including Astron power supplies and converters, are covered by factory warranty only and would need to be sent to the manufacturer for replacement or repair depending on the manufacturer's warranty policy.
Manufacturers of 10 meter radios/tranmitters do not allow returns for any reason. 10 Meter radios are not acceptable for return and carry a factory warranty only. President, Magnum, Galaxy and Stryker radios cannot be returned to us. Warranty for 10 meter radios are handled directly (information can be found in factory user manual) by the respective manufacturer.
Defective 10 Meter Radios must be returned to the manufacturer's warranty service center. Contact the respective warranty center at the addresses listed below for technical assistance or to request a return authorization. You can also obtain information from the product user guide.
SAR Communications (Stryker Radios) (910) 221-1086 Website: https://stryker.returnsportal.net/
Galaxy Radios (760) 480-8800 Email: firstname.lastname@example.org
President Electronics (239) 302-3100 Email: email@example.com
Top Gun Technologies (814) 379-3992 Website: www.topguntec.com
SOG WARRANTY INFORMATION:
All SOG products must be returned to SOG and not the re-seller. Wilderness Survival Gear.com cannot accept returns on SOG products. Contact SOG for any issues with your product.
All SOG products are guaranteed against defects in workmanship and materials for the life of the original purchaser. This guarantee is voided (as determined by SOG) by misuse, abuse, improper maintenance, or alterations of the product and does not cover any normal wear or tear that might occur. Using your SOG folding blade or fixed blade knife for any purpose other than cutting or puncturing is considered abuse and may void your warranty.
SEND ALL WARRANTY CLAIMS TO:
SOG Specialty Knives, LLC.
Attn: Warranty Dept.
6521 212th St SW
Lynnwood, WA 98036
Damaged Products / Missing or Undelivered Packages
Any item damaged by the freight carrier will be covered by insurance. You must retain all packaging material for 10 days. We handle and file the claims for damaged shipments. Upon claim reimbursement from the carrier, we will reship or refund the product/s. Each case is handled on a personal level and we will do our best to send a replacement product or issue a refund as soon as possible. If you receive a damaged item, please contact us and we will get you a replacement (if available) or refund. If you select replacement, we will provide the replacement shipping.
Please note that we cannot file a claim for missing/undelivered packages with USPS until 30 days after the package was shipped.
Any item purchased on or between 11/01 and 12/20 will have an extended returns period through January 20th. Gifts that don't work out can be returned. Happy holidays!